MARTA reserves the right to limit the number of replacements. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. MARTA Customer Experience. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The assigned Mobility Bus is scheduled to arrive during this time. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. 3. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. . Please complete the If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Mobility Guide - services.itsmarta.com Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Wheelchairs are defined as three or more wheeled devices. 5. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. The application has two (2) parts (A & B) and is the first phase of the process. The application allows for the following online: PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Cobb Transit Service: CobbLinc | Cobb County Georgia To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. VI Complaint Resolution Procedure and Form. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. MARTA - Metropolitan Atlanta Rapid Transit Authority LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Click here to download the Mobility/Paratransit Application. Customer Service. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. breezecard.com. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Operators are not permitted to handle service animals. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Click hereto access the Mobility Reservation System. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. MARTA Police (Non-Emergency) 404-848-4900. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Customers can confirm and cancel future trips through the automated system and the MARTA website. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Five Points Lost and Found Office is temporarily closed. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. MARTA Police (Emergency) 404-848-4911. Everybody needs their own. that the online Mobility application is currently unavailable. Weekday: 4:45 AM - 1 AM; . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Police (Non-Emergency) 404-848-4900. MARTA Transit; 404-848-5000 . Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Lost Item Inquiry Formfor lost items. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. 4. card with a picture each time they board a Mobility Bus. MARTA Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Partnership Program. When a return trip is needed, indicate the desired pick-up or drop-off time. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. University Program. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. 2424 Piedmont Road, NE Riders' Advisory Council; . Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. MARTA MARTA's Fixed Route services include bus and rail transit services. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. MARTA attained the Silver level of recognition for its sustainability efforts. Failure to cooperate with safety related policies may result in injury or loss of service. Parking Availability; Parking Fees; Key Parking Status; More. to request that an application be mailed or emailed to you. 2. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority MARTA Customer Experience. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Assault or threat of assault is prohibited. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Individuals who believe they are eligible must complete Part A of the eligibility application. Mobility Fares - MARTA APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. MARTA Mobility. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. It is the operators responsibility to ensure that mobility aids are safely secured. MARTA Customer Experience. How do I use my Reduced Fare Breeze Card? The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. About MARTA. Requests to suspend subscription service must be made at least thirty (30) days in advance. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. The lift can only be occupied by one person at a time. Conditional eligibility (some trips). Please complete the Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. custserv@itsmarta.com, Write to: MARTA Customer Service Center MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Using tobacco or electronic cigarettes or vaporizers is prohibited. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Operators cannot make change. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs However, a replacement fee will be charged for each lost or stolen card. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. 404-848-5000 . Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. 1. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5826. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. A $5.00 replacement fee will be charged for all subsequent replacement cards. for any inconvenience. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. MARTA Mobility does not access residential driveways. Riders' Advisory Council; MARTA HOPE Program; . [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Accessible Services - MARTA MARTA MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Door to Door Assistance is available upon requests (see pages 5 - 6). The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. 4. Atlanta, GA 30324 Atlanta, GA 30303. Additional companions will be allowed on a space available basis. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. To request an alternative format, please call MARTA during normal business hours at. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Atlanta, Georgia 30324-3330. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Mobility Fares - MARTA Visiting customers must provide verification of their eligibility to MARTAs eligibility department. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. You willstill have the optionof goingintovoicemail. The fax number for Mobility Eligibility is 404-848-6900. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. MARTA Mobility Operators are expected to obey the same rules as our customers. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. . Atlanta, GA 30324-3330, Via Fax: