They have a long history of giving back, engaging with local. Enter a brief description of the new policy, then click Create. How to Use a Wex Fuel Card: A step-by-step guide I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. How does it work? WEX Fleet Card Driver Video - YouTube This way we can show businesses working with Upside that their offers for you are driving more business for them. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. They now want a detailed receipt. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Most often, people choose Report Only, so the drivers name only appears on reports. WEX Fuel Cards | Ford Commercial Solutions Fleet Fuel Services | Element Fleet Under the Contract ID drop-down, choose the account from which the money code will be drawn. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Some processors have no monthly, no annual fees, no contract, and cheap rates. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. They do not give time to make payments. Select the date you want the payment to be made. Get the latest Health Trends & Insights news in your inbox. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Set the Validation type, then click Next. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Check out the links below to access frequently asked questions and video tutorials to make your job easier! This is our complaint on WEX, Inc. Add a reference number and note, if desired. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. In the Funded Amount field, enter the amount of the money code. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. What if additional documentation is required? While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Taking Fleet Cards - How to Accept Voyager, Wex, and More How does it work? Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. WEX Inc. - Jiffy Lube to Accept Wright Express Cards Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Wex and Voyager cards can be used at any participating gas station. Even after we paid their extortion money, WEX kept our account locked. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. an account in a name who is not associated with our company. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Accepting P-cards for Payment: More Defined and More Refined Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. (207) 773-8171 Corporate Office. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Enroll to Use State Fleet Card for Fuel Purchases - California WEX is the worst! Nicole This even applies to co-branded cards. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Below is a detail of the most common types of fleet cards. I called to have the charge removed, they said I had to have the account number to do that. WEX, Inc. is ran by idiots. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Corporate Office Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Wex has made many acquisitions, including eNett, Optal, and benefitexpress. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Still, businesses must have specific equipment set up for companies to accept them. NO, because they want me to jump through another 50000 hoops!!! Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. NEVER let this company get your bank info. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond On the card detail screen, click Add Prompt. In the Issue To field, enter the payeefor example, the driver or merchant. WEX Fleet cards are to be used only for fuel purchases or roadside services. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. I have asked for a manager many times but no one has EVER called me back. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Ready to see pricing for your specific business? Shady company Dont ever deal with them!!! We're WEX. Vehicle Fueling Procedures - Fleet Services - University of Alabama Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. The current policy limits are displayed. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Set the Validation type, which determines how the prompt must be entered by the card user. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Click Limits in the top menu, then Update Limits. This allows us to see the company through a different lens or perspective than we normally would. (Town name) Dental or Essential Eye? To remove cash from the card, enter a value in the Amount field, then click Remove Cash. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Yup Find out more about WEX WEX FUEL CARDS Focusing on diversity also means focusing on inclusion. We also encourage merchants to check out our list of the providers of the best merchant accounts. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. If you have a business that requires traveling, this card is for you. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. I have been trying to get my claim processed for a month now. Getting paid to re-write this page? Discover Accepting Locations for WEX Fleet Cards | WEX Inc. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Unethical? All this because WEX, a company we have never had any dealings with ( and never will!) According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. finance charge has been 150% APR. Please cancel my account. CardPaymentOptions.com, Inc. All Rights Reserved. Our card works at a variety of merchants. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Do I need to contact my bank? I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Ask us your questions here. Insert the card into the pump or attendant swipes the card in the station. Ways to Save. All Rights Reserved. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. Thats not good enough and want explanation of benefits. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Privacy Policy. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. WEXs unethical business practices have negatively impacting my credit as well. Get started. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. There are per card, per month fees, as well a paper billing fees (applied as a default). If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Pumacard - Fuel Cards Australia Worst company managing my health care funds. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Fill out this form! You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Fraudulent? Our card works at a variety of merchants. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. HOLD lets you deactivate a card temporarily. How do I qualify for Love's Express Credit? Hi Ana, They didnt migrate that amount over to the new. An approved line of credit offered by Love's Travel Stops to approved customers. However, they all have different requirements and costs for acceptance. Where does it work? Merchants most commonly describe unexpected incidental fees and high termination fees. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, We also accept certain types of digital payment methods. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Bonsai Point of Sale Transaction fee:non-Puma stations incur a 0.50c transaction fee. Phillip created this website and has written over 1,000 articles regarding all things payments. Terms of Service. Charged to my bank account, we do not own a card. made a mistake ( or is it FRAUD?) I just got my second invoice from WEX. EFS and Fleet One | Contact Customer Service | WEX Inc. Do NOT use this company if you can avoid it. But any dental work or Vision appointments are denied. A fleet fuel card is a card used to purchase fuel from a gas station. Massachusetts Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. In business, time is money. All this has to be illegal. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Exxon Mobil should be aware of this. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Merchant Cash Advance Solved: WEX Fleet Card Feeds - quickbooks.intuit.com Murphy USA participates in several programs that offer you discounts on fuel. Please please please read reviews and stay away of this company. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. Hey y'all!!! LOL. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Your email address will not be published. Would like to join in class action suit. This review will focus on Wexs payment acceptance products for merchants. However, you can get an idea of the interchange rates you can expect to pay. At least thank me for giving you $1,000 that was meant for my 5 year olds education. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. A few months later an obnoxious debt collection company starts hounding us. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment.