If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? If the event is canceled and not rescheduled, you will get a refund. Stubhub does not have the money for refunds and recently admitted so in court. StubHub said they'd refund canceled tickets, but now they're taking If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. But, unfortunately, most are canceled for now due to the coronavirus. Refunds will be equal to the original purchase price. McMillan has had a StubHub account since 2017. The credits are valid through the end of 2022. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New Unless you want a refund). SBNation.com. That customer may need to try and exchange those tickets, or attend the rescheduled date. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Worth to consider! The answer is yes, StubHub is legal. Ja Morants allegations of aggression off the court, explained. They will offer you either 120% credit on a future ticket purchase, or give you your money back. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Learn more about disclosing health and safety requirements on your listing. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Whenever that might be. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Receive a full refund of your purchase, 2. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. StubHub was pressing hard to get money. Suite 101 Solved: Event cancelled - Seller refunds? - StubHub Community However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. All Rights Reserved. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . StubHub was pressing hard to get money. Amid the coronavirus pandemic, StubHub changed its refund policy. Gametime Guarantee | Gametime Your email address will not be published. Our mission to make business better is fueled by readers like you. To enjoy unlimited access to our journalism, subscribe today. Filled out the block for reason. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. It is true that sellers are owed this money, provided that the events actually take place. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Tel: 205.795.6588 And for that, the law is on your side. Thats everything that we can tell you about StubHubs returns and refunds policy! It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. I still printed out the notice of dispute. | CT Call 211 | Centers for Disease Control and Prevention. 2023 www.jsonline.com. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. At regular volume, we can afford to take that risk. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Paul Sawers / VentureBeat . In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The firm does it on contingency, so you dont pay a fee. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. If sellers had events canceled, StubHub would. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Odds & lines subject to change. No problem. If these are not available, you will likely get a full refund. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Some have received refunds, StubHub said, "in jurisdictions where they are required. StubHub agrees to refund payments for canceled events If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. NO MORE REFUNDS. Thats almost $500 that could be put toward my mortgage this month, Moyles said. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. No. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Customers can choose to keep their credits if they like. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Just three weeks later, the company issued an update on their coronavirus policy. August 20, 2020 / 6:06 PM The NHL suspended its season March 12. Explain your scenario, and provide any applicable evidence. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Why Is Stub Hub Legal - isalegal Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Customers can choose to keep their credits if they like. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. This image from. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of .