While we do our best to accommodate all our customers, please note that once store credit is issued it cannot be converted back into a cash/card refund. When trying it on the zipper broke and I was super sad because I loved the dress so much . I purchased 3 dresses here and had to have help returning one. they took the time to show me the picture if the product from the warehouse when i asked about verification of the color, Okay I really, desperately needed a dress for a dear friends wedding. All purchases made through the website are subject to our acceptance of such orders. The biggest pain point seems to be the long-term quality of their dresses, as many shoppers said their orders were not as good of quality as they expected based on the price they paid. Very responsive and super helpful. Text the single keyword command STOP to +18445493819 or click the unsubscribe link (where available) in any text message to cancel. Please obtain a google maps API key and put it in Site Preferences! We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Selfie Leslie is a form of fast fashion, so it is not very sustainable. Positive reviews (last 12 months):0% Positive 0 Neutral - 0 Negative 1 View ratings trends See all photos Reviews Q&A Type or copy and paste the code exactly as it appears into the discount/coupon code box on the checkout page -- click apply and your new total should appear! This website is protected by copyright and applicable trade dress. So pleased! 629K followers. Dec 13, 2021. It was so nice and I greatly appreciated it. If you use any SelfieLeslie.com service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. I decided to email the selfie leslie team to see if I could get some sort of help. It is the customer's responsibility to read and understand the return policy before placing the order. I rescheduled the delivery & they never came. | T&C'S Thank you for shopping with Selfie Leslie. Our business hours are: Monday - Friday 9AM - 5PM (AEST). Their clothing collection is best described as contemporary romance, as they're a big fan of frills, soft hues, and dreamy fabrics. All International Orders(Outside USA) areFINAL SALE. All items with discounted prices ending in $XX.50 or a discount of 40% or more are Final Sale. I returned another dress because it was just poorly constructed. Helpful Report abuse See all reviews Its difficult to buy items because sometimes clothes size run differently. So much better and up to date than a lot of stores. By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees. As photographed on me, even the XS doesnt fit me whos a size S. I have made couple other previous purchases and wasnt disappointed until now. I ordered a dress, got it in, and it just did not look great on me. The contents of our website are intended solely for yourpersonal, noncommercial use. Hi Lianne, please reach out to our support team so we can get to the bottom of what happened. You and One & Only Collective Inc. expressly delegate to the arbitrator the authority to determine the arbitrability of any Dispute, including the scope, applicability, validity, and enforceability of this Arbitration Agreement, which shall be governed by, interpreted, construed, and enforced per the Federal Arbitration Act and, where applicable, the laws of the State of California. Brunch outfits usually consist of pastel colors and romantic silhouettes. Unless otherwise specified, all designs and contents featured on the website (including, but not limited to, navigational buttons and images, artwork, graphics, photography, text, etc.) We use dedicated people and clever technology to safeguard our platform. i ordered my graduation dress, my graduation party dress, and now a cocktail dress from them, and each product feels high quality and each comes in within a reasonable time. So we were given a full refund and told to not worry about shipping the damaged dress back. We like to say that our cute dresses, jumpsuits, and rompers are Australian-born, L.A.-bred, with sweet, sexy, and on-trend pieces that are sure to inspire. To initiate this process, buyers must scan the QR code found on their package to get started. Join the SMS Club & Save 15% OFF your order. Pretty looking dress on the website however!! (Pet hair, body odor, perfume and makeup stainswill result in your return being rejected and a ban from making future returns). Items returned that do not meet the above requirements will not be issued store credit and you will be responsible for postage back to you. For online returns, refunds will be processed once we receive and verify the return, which usually takes anywhere from 5-7 business days. Selfie Leslie is a bit pricey, and some customers think its not worth it considering its easy finding a similar alternative. The Floating By Plunging Neckline Mesh Overlay Midi Dress Sage costs $100 in total. Speech / Chat / Talk bubble icon Contact Us. Selfie Leslie may refuse to accept or may cancel any transaction, at Selfie Leslie's discretion without liability to you or any third party. Thank you for your feedback! See our Shipping Page for more information! 11,341 posts. When entering into checkout, you need to enter the code exactly as it is given to you, without any spaces. Your order was from March 14th, 2022, you had until April . I am looking forward to maybe a Store near me opening up in the Future. One of my friends already asked to borrow it lol, one reviewer shared for the Reinhart Floral Asymmetrical Mesh Dress White. Cant say enough about customer service. For instance, I found several discount codes on the brands website. I can't wait to purchase another dress from here in the future for another event. 2023 Selfie Leslie my favorite online boutique for sure ! THE BEST ONLINE CLOTHING STORE:THE SELFIE LESLIE STORY. All rights reserved. Shop Online or at any of our 900+ retail stores! I trust this company and im continue to have my selfie leslie collection. Selfie Leslie offers a 30-day return policy. Selfie Leslie AU Returns. Both you and One & Only Collective Inc. agree that any controversy, claim, action, or dispute in any way related to your use of any One & Only Collective website, any purchase from Selfie Leslie, or any products or services sold or distributed by One & Only Collective (Dispute) will be resolved by this Dispute Resolution procedure and Arbitration Agreement (the Arbitration Agreement). Just so Obsessed with selfie leslie and I have been collecting selfie leslie dresses for years even im from UK. Selfie Lesliepartnered with Happy Returns to offer box-free, printer-free, and sustainable returns! Somehow I ordered an XS instead of a Large, it kept changing in my cart. ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS OTHERWISE SPECIFIED BELOW OR IF YOU OPT-OUT. Selfie Leslie has a consumer rating of 2.5 starsfrom 2 reviews indicating that most customers are generally dissatisfied with their purchases. They have some really cute stuff, and I love that they display the reviews for each item. This especially bodes true for online shops where in-person try-ons are not offered. Be sure to bring your receipt or shipping confirmation email, credit card you used, and valid I.D. 2023 Selfie Leslie Australia The Selfie Leslie mobile message service (the "Service") is operated by Selfie Leslie (Selfie Leslie, we, or us). the customer support team is extremely helpful, i had some problems with one dress strap and i contaced the costumer support team and they solve the problem straight away for me, they reply my every email within 10 minutes, extremely impressed! Speech / Chat / Talk bubble icon Contact Us. Selfie Leslie offers any kind of dress you can think of: bodycon, maxi, mini, and knit dresses, among other styles. I ordered a small, because I am a small and it was too tight so I couldnt even wear it to dinner. You can shop for dresses by occasion, length, price, color, and style for easy website navigation. If a court decides that applicable law precludes enforcement of any of this paragraphs limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration. Unfortunately, we cannot refund duties, taxes, or shipping charges incurred through shipping. They dont care what happens after they put it through to whoever is going to deliver it. As stated on our website, returns must be made within 30 days of making a purchase. At this time, we cannot predict the amount of duties and taxes charged when using standard shipping. One thing Selfie Leslie shoppers agree on is that the customer service is unmatched. My package said it was returned to sender and unfortunately the item was out of stock. In general, customers are satisfied with their purchases from Selfie Leslie. MAKE SURE YOU READ THE POLICIES CAREFULLY BEFORE BUYING. Out of the 3 dresses I ordered, all of them were of terrible quality materials and tailoring, one of them, the sleeves don't even match each other. If I had a question of any kind, they were on it in no time. With this information given to them, they were more than willing to accept it being returned in a clean bag as long as the tag is still on the item. Im so happy with this purchase the material feels like its good quality and the dress fits me like a glove, I would definitely recommend buying this dress, one customer wrote for the Bambi Ruched Mini Dress Red. This was our first experience with Selfie Leslie, but it definitely not be our last!! For Service support or assistance, text HELP to +18445493819 or email, We respect your right to privacy. For more information on our return and exchange policies, . I changed my mind and want to cancel my order. Unfortunately with increased labor costs, the rising costs of shipping/logistics (The Free Shipping we offer to and from our customers) we have to cover some of these costs via a small return fee. When it comes to fast fashion, unfortunately, not everything can be of great quality, so its important to see if other shoppers have vetted for the item you want to buy (this goes for many other stores as well). Do you agree with Selfie Leslie's TrustScore? Please note: It is the customer's responsibility to follow up in a timely manner to ensure the return arrives to us before the grace period expires. Store credit and gift cards do not expire. Discover over 25000 brands of hugely discounted clothes, handbags, shoes and accessories at thredUP. These are unfair and unethical business practices and are very deceptive to consumers. To conclude this section in this Selfie Leslie review, I suggest donning this fit with a white cable-knit turtleneck and some low-top white Conversesif youre looking to wear the $90 Frieda Cowl Neck Front Split Midi Dress Midnight Blue casually. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort. As soon as your order ships, you will receive an email confirmation to the email address you provided upon checkout. Any use of the website and its contents for purposes other than personal and noncommercial use is expressly prohibited without prior written permission from One & Only Collective Inc. Do not reproduce, publish, display, modify, sell, or distribute any of the materials or products from Selfie Leslie. Do not ever buy from this site, it's a scam. | T&C'S In this day in age when there are multiple stores with amazing products, customer service is what sets . We love our international Selfie Leslie family! Anyone can write a Trustpilot review. The general amount for the duties and taxes is approximately 20% of the dollar amount of the merchandise. Would have given a zero or negative star if that was an option. Message frequency varies. (To prevent package theft, orders with a value of $250+ will require a signature upon receipt). Hello. The customer service team was quick to respond, cancelled my order as requested, and issued a refund immediately. OFF. 629k Followers, 355 Following, 11.3k Posts - See Instagram photos and videos from SelfieLeslie.com (@selfie_leslie) selfie_leslie. Please note that items ending in $xx.50 are final sale as outlined on our website. You agree to indemnify, defend, and hold harmless One & Only Collective Inc., its officers, directors, employees, agents, licensors, and suppliers (collectively the Service Providers) from and against all losses, expenses, damages, and costs, including reasonable attorneys fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account. Join the SMS Club & Save 15% OFF your order! I've ordered from Selfie Leslie before and have always been impressed with their inventory. BEWARE, BEWARE WHEN BUYING FROM SELFIE LESLIE !!! 2023 Selfie Leslie All orders shipped within the US should normally arrive in 3-5 business days. The print itself is definitely romantic, as it triggers imagery of golden sunsets, rural wineries, and picnic layouts. Verification can help ensure real people write reviews about real companies. Except where otherwise inapplicable or prohibited by law, the website, and all contents, products and other information on or accessible from or through this website are provided as is and as available , without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for any particular purpose, non- infringement, security or accuracy, One & Only Collective Inc. makes no claims to the accuracy of the information contained on this website, and reserves the right to amend errors or to update product information at any time without prior notice. Were sorry to hear that your order was canceled! This stunning number showcases a gorgeous mix of pink and metallic shimmers, which glitters whenever you move. You are responsible for maintaining and promptly updating account information for accuracy and completeness. There is no mention of sustainability or ethics regarding Selfie Leslies clothing on the website either. What kind of payment security does Selfie Leslie have in place to keep my personal information secure. The company agreed to an exchange in size for me when it was a final sale item that my daughter bought and the size didnt work. 1-800-537-5437. All merchandise must havealltagsand hygienic liners attached. Just make a new purchase through the return portal for the size/style you would like. Any original shipping and handling fees are non-refundable. 2023 Trustpilot, Inc. All rights reserved. 10%. Also although they offer "free return" if you purchase something before returning your item they still slap you with a $10 processing fee for processing. We also ensure all reviews are published without moderation. The Frieda Cowl Neck Front Split Midi Dress Midnight Blue is no exception, as it features a stunning body con cut, a dramatic drape for the neckline, and spaghetti straps for a touch of simplistic elegance. But it is very far from truth. Once your return arrives to us, please allow2 weeks for processing once the return is delivered. To the extent that you cannot resolve any Dispute through the Informal Dispute Resolution Procedure described above, a Dispute shall be resolved through binding individual arbitration. Order Number/ID. They typically cater to trends prevalent on social media, so youre bound to find something that strikes a bit of familiarity. When checking out, use our single-click PayPal express feature to speed through checkout like normal! The wireless carriers supported by the Service are not liable for delayed or undelivered messages. How do I check the order status? Its so soft and comfortable!!!!! If the counter proposed judges are not acceptable to the demanding party, also within three (3) business days, the parties agree to submit their dispute to a dispute resolution service such as ADR or ARC. Zip/Postal Code. Merchandise must be unworn, unwashed, unstained and unperfumed. Don't trust the positive reviews. Please ensure all information is 100% accurate before submitting your order. Size: XS Selfie Leslie. When I chose the partial refund, I was IMMEDIATELY refunded. Get Code. There isNO RETURN FEEif you make an exchange purchase through the return portal. You may opt-out of the Service at any time. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). These items cannot be returned. Clothing (Brand) Designed in Australia, Around the world #Dresses #Rompers #Bridal Final sale items may have slight defects, missing parts and/or color differences. i once had to return an item because of sizing, and they were really receptive and made sure everything was taken care of! Exchanges are FREE! We can see that your order contained some Final Sale items that you are wanting to return. Selfie Leslie reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return histories. Need to exchange? Im not happy with my Selfie Leslie Purchase and want to make a return -- how do I do that? | PRIVACY POLICY. The Selfie Leslie team responded quickly to my email regarding a return. And they gave us a 20% discount for our next purchase! All transactions submitted through Selfie Leslie are encrypted with 256 SSL software which encrypts information you input to protect it from interception by outside parties. Congrats on your promo code! This wouldnt be a complete Selfie Leslie review without some styling tips. Thank you for your business! International orders may take around one to two weeks to arrive. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the website; Your address, telephone number, and email address; A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law, including the law of fair use. Depending on your banks processing time, it may take up to 7 days for the return to reflect on your account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am so happy and cant get over how helpful and communicative your team is. All returns remain the responsibility of the purchaser until received by Selfie Leslie. I'm in love with selfie clothes.Excellent quality, every dress in the most flattering cut in the world. Rating: 6.5/10 . Some of our styles are known to fly right off our online shelves. NWT. Wonderful wonderful customer service is the most important, thank you! Currently, customers can shop for dresses, rompers, tops, bottoms, summer skirts, accessories, and shoes. They have a terrible return policy, worst customer experience and should probably be in law business since they know to twist and turn their policies that can. So unfortunate I really wanted to love them but I'm afraid to buy anything for this reason. Trying out a new clothing brand always comes with a bit of excitement and anxiety. Check Selfie Leslie's website to see if they have updated their free returns & exchanges policy since then. If there was more we could do to improve USPS delivery, then we would, but we are at their whim unfortunately. Sophie Diego is a Toronto-based writer who loves all things related to beauty, skincare, and fashion. Join the SMS Club & Save 15% OFF your order! If the package was lost or stolen, you can get a refund from the carrier since our packages are insured. Use Up and Down arrow keys to navigate search results. In no event One & Only Collective Inc. or its officers, directors, shareholders, employees, independent contractors, attorneys or agents be liable for any indirect , special, incidental, exemplary , consequential or punitive damages under any cause of action whatsoever arising from or related to this Agreement, the privacy policy, the return policy, the shipping policy, the products, or the use of the website or any products purchased from this website or otherwise. We have done our best to display as accurately as possible the colors of the products shown on the web site. Unfortunately for all of our international Selfie Leslie lovelies, all international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. Selfie Leslie's shipping is fast and their clothes are great quality. When your shipping label is created,you will receivea shipping confirmation with tracking information. To ensure your order is shipped first before all other standard orders, we recommend purchasing the expedited handling option. LOVE!!!!! Were here to uncover if Selfie Leslie is really worth the hype or if its another influencer gimmick. Order numbers start with AU. Returns are expensive and you can only get store credit to but more shoddy clothing. I will be ordering from them again! Gorgeous gorgeous girls deserve the best wardrobe. With that in mind, how on earth do you separate the meh from the magnificent? Follow. 2023 Trustpilot, Inc. All rights reserved. Gift cards/store credit are final sale and cannot be converted back into a cash/card refund. However, other shoppers do adore Selfie Leslie and its styles despite the higher prices. It goes against our guidelines to offer incentives for reviews. Im. How long will it take for me to receive my order in the US? That said, if youre looking to treat your girls, the Floating By Plunging Neckline Mesh Overlay Midi Dress Sage is bound to receive a round of applause from your support team. Orders are usually shipped within one - two business days (24 - 48 Hours) (Monday - Friday) of purchase from Los Angeles, CA. You and One & Only Collective Inc. agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and One & Only Collective Inc. hereby waive the right to trial by jury, to assert or participate in a class-action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. . And I thought I ended up with a L but checked my order confirmation and it was XS. Were sorry to hear that you want to return your items. Required fields are marked *, This field is required Our business hours are: Monday - Friday 9AM - 5PM (PST). Drop it off at any FedEx location to be shipped back to us. The tiered frill paired with the waist-tie detail is slightly reminiscent of cottage-core fashion. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. Exchanges are FREE! If you are not completely satisfied and your order qualifies, we accept returns(USA Only). For oversized items requiring carrier freight returns, you will be responsible for all return shipping charges. Their clothing collection is best described as contemporary romance, as theyre a big fan of frills, soft hues, and dreamy fabrics. We couldnt find any information about who owns Selfie Leslie or who the CEO is, which was a bit weird. Please email Customer Service to resolve any issues with your order, and well try to resolve the problem as quickly as possible. Just make a new purchase through the return portal for the size/style you would like. If you need a dress for ANY event, this website is your best bet!