Gary understands the secret to the hospitality business: Make every guest feel special! There was a king size bed with a leather clad bed-head plus an ottoman at the foot of the bed. I find this establishment to be shameful and terribly inadequate! The staff all look very professional and address you by your name, very personalized. The room and dcor was spectacular, the service provided to our . I asked her to please email me confirmation of that and she said she would. Sample locally sourced ingredients for breakfast, brunch, lunch or dinner. Choose your dates for more accurate prices. Book JW Marriott Essex House New York in New York | Hotels.com While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. Luxury Hotel Central Park | JW Marriott Essex House There, you're likely to see a mix of business travelers and vacationing families. Front desk check in were not customer service oriented and not very friendly. JW Marriott Essex House New York - HotelsCombined OMGWhat a great hotel! Furthermore condo owners are offered benefits at all JW Brand Hotels and Resorts worldwide as an exclusive offer from Marriott, the building's . We were given a room after a long flight that had been flooded the night before. Dinner. Join us for signature brunch selections or after-hours drinks at the cocktail lounge. Reviews - ram-test5.ose-dev39-vxbyr.cloud.marriott.com There's fine dining, a late night menu and room service to keep you fully fueled, as well as PRIMP spa to ensure there's enough relaxation versus city-hustle-and-bustle busyness. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. Thank you for your response, we appreciate all feedback. more. Two hours go by and it's now 4:50 and still no email from Madelyn with my confirmation. I'm so glad you asked!First, there is the "destination fee" which I prefer to refer to as the "destination rip-off". Introverts will likely want to skip places where public interaction is inescapable and its hard, When visiting New York City, there are practically limitless options when it comes to hotels. All rooms are outfitted with plush king beds that have pillow-top mattresses and duvets, and most units have enough space for a crib or a chaise lounge. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Valet parking is available for a steep fee and doesnt include in and out privileges. I finally received an email Christmas Day from Marriott informing me that the refund would be on my credit card by 12/28 and if it's not there to respond to their email to let them know. 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. A historic Manhattan landmark and timeless Art-Deco classic, The Essex House, a JW Marriott Hotel, offers an unparalleled living experience. Enjoy light fare from our late night menu. Set beside Central Park South in the heart of downtown, JW Marriott Essex House New York is a classic hub for enjoying the parks, theatres, boutiques, and culture of Manhattan. Most of the hotels 528 rooms and suites underwent full renovations in 2017-18. There were no tea/coffee making facilities in the room - all this a luxury hotel! JW Marriott Essex House New York Features, 160 Central Park South, New York City, NY 10019, We had an incredible one-night stay in Essex House for New Years Eve. The Viceroy Santa Monica has partnered with designer Marchesa to offer a $500,000 destination wedding package that includes a Marchesa bridal gown, a 12-setting Lenox china set, and 60 rooms for three nights. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. COVID update: JW Marriott Essex House New York has updated their hours and services. Dinner. The hotel charges a daily resort fee per room that includes credit for the spa, for laundry services, and for food and drinks. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. JW Marriott Essex House New York - Agoda.com JW Marriott Essex House New York - Expedia.com 352 reviews of JW Marriott Essex House New York "A nice central location for a business or leisure trip to the city. They hadn't bothered to refill the tissues in the bathroom from the prior guest. The property's past inspired its present industrial-chic design, and small details such as decorative milliner's tools pay homage to the, The 618-room Stewart Hotel offers great beds with a six-choice pillow menu, a top-notch fitness center, Aveda bath products, in-room kitchens, and David Rockwell design (a $24 million renovation was completed in 2011). JW Marriott offers a work experience unlike any other, where you'll be part of a diverse community of talented hands-on individuals. Many travelers are interested in one particular factor the neighborhood. 160 Central Park South #1105 in Central Park South, Manhattan | StreetEasy JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. If you're a regular Marriott property during the pandemic and charging $125/nt, then I really don't expect anything more than a clean room. Modern take on an American steakhouse serving up killer steaks and fresh seafood. JW Marriott Essex House New York Reviews - WeddingWire Great conversation This property always exceeded my expectations . Mediterranean seafood by celebrity chef Maria Loi from Greece. I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience. Taxes and fees that are shown are estimates only. She was clearly new and not well trained. Browse Venue prices, photos and 14 reviews, with a rating of 5.0 out of 5. . As the heart of Midtown Manhattan, our penthouse-style suites and its Central Park and city views will take your breath away. See more questions & answers about this hotel from the Tripadvisor community. Thank you very much to Laura Burton ( Resident Manager) of JW Essex House in Central Park New York City and Madeline Vargas, Executive Assistant it was an amazing stay at our beautiful suite . We were led to believe this was a luxury hotel?! The room was the typical tiny NYC size. 160 Central Park South. A computer station is on site and WiFi is free in public spaces. Thanks JWMEH! I then called Marriott again and, after being hung up on while transferred three separate times, reached a supervisor who told me she'd have the manager of Essex House call me that day. The housekeeping staff were abrupt and got the hump when we went down for breakfast and twice came back into our room to find her on her phone, in our room! Travelers looking for a truly standout property should consider the Mandarin Oriental, New York, which is nearby and has well-sized rooms with impressive bathrooms. Run run run away!! Valet parking only. Tripadvisor performs checks on reviews. Nothing I can do. I just booked a standard room for my husband and I, but was pleased to check the app the day before my trip and discover that I had apparently been upgraded to a Central Park View room. Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. Even when open it is the worst breakfast I have ever had at a JW. SOUTHGATE Bar & Restaurant - New York, NY | OpenTable Discover genuine guest reviews for JW Marriott Essex House New York, in Manhattan neighborhood, along with the latest prices and availability - book now. There are more places to choose from in the, jumeirah essex house hotel new york city, jumeirah essex hotel, hotel jumeirah essex, Frequently Asked Questions about JW Marriott Essex House New York. From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. Looking forward to staying at this hotel againVery SOON! The spa is excellent, and the on-site Southgate Bar & Restaurant is popular among visitors and locals alike. Having lived in New York it was great being back as a tourist and staying here. The only person who seemed to be even remotely interested in trying to assist me was Vuong in Accounting with Essex House. Which languages are spoken by the staff at JW Marriott Essex House New York? Prices are the average nightly price provided by our partners and may not include all taxes and fees. Enjoy light fare from our late night menu. Bathroom small but functional. It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. laura.burton@marriott.com. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Prices are the average nightly price provided by our partners and may not include all taxes and fees. You can email us at nycex-frontofficemanagers@marriott.com. We finally had the engineer come, and he said oh well the heat is off in the hotel. Booking a hotel can be one of the most daunting elements of a trip to, Introverts are often thought to be shy and timid, though recent studies have shown that this isnt always the case. If the refund does not appear on my credit card in the stated time, I will be filing a dispute with my credit card company for fraud. Facing Central Park and minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike. The space was large enough for our family. A palpable energy pulses through the air and the massive balloons and intricate floats are even more incredible in person. I had booked my reservation using a Marriott free night certificate of 85k points that was set to expire on 1/1/23, plus an additional 15k points to hit the 100k point room rate. This room was like an icebox box - literally. Soft, understated tans and browns add some visual space, which is particularly smart in the 300-square-foot entry-level units. 160 Central Park South #1151 in Central Park South, Manhattan | StreetEasy We chose the hotel because it was close to our daughters new apartment. Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. JW Marriott Essex House New York - tripadvisor.com.ph JFK Airport is about an hour away by car (though driving times vary widely depending on the time of the day), while LaGuardia can be reached in 30 to 50 minutes. Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. Spacious family connector rooms benefit from expanded living areas, and suites with terraces overlooking Central Park are available, as are pet-friendly accommodations. Yes, pets are typically allowed, but it's always best to call ahead to confirm. However, all suites feature sofa beds for two additional guests. Being across the street from Central Park is great, but this hotel staff truly made this visit memorable for my son. I finally received a call from Madelyn in the GM's office who told me a refund was being issued to my card that day and it would show up in 5-7 business days. Thats why hotels along the route are offering packages to allow, The Viceroy Room at the Viceroy Santa Monica; Los Angeles, CA 1. The lobby, with its magnificently elaborate floral arrangements and marble columns, is grand, but still has some cozy nooks to lounge. Thank you for staying with us at the JWM Essex House New York! Here, there was nothing more than stale bagels and luke warm 'hot' food every day! Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself.On top of the lack of service, there is the atrocious attitude of service. Taxes and fees that are shown are estimates only. We were told other guests were being allowed to checkout later Thats great but what about other guests. JW Marriott Essex House | Midtown, New York Hotel | Virgin Atlantic The restaurant was open limited hours with limited food. What food & drink options are available at JW Marriott Essex House New York? Popular attractions Rockefeller Center and Broadway are located nearby. She is such fun! This room was like an icebox box - literally. 0.1 miles from JW Marriott Essex House New York Free Wifi Visit hotel website The Ritz-Carlton New York, Central Park View Hotel 1,892 reviews 0.1 miles from JW Marriott Essex House New York Restaurant Room service Special offer Visit hotel website 2022 Hilton Club The Quin New York View Hotel 3,698 reviews From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. Not worth the $$$ at all! laura.burton@marriott.com. Pre pandemic we traveled extensively. +1 212-371-7777 Open for Lunch & Dinner Dress Code: Formal Italian Marea .2 Miles Upscale Italian seafood boasting 2 Michelin stars in a fine dining atmosphere. Needless to say, ourWe stayed at this hotel in January and had a great stay. JW Marriott Essex House New York - Fitness centre entrance Additionally, the hotel has a small fitness centre located on the third floor, with all-new modern treadmills, ellipticals, weight machines, and free weights. Your . That will make for some happy wedding, 160 Central Park South, New York City, New York 10019, United States, http://www.marriott.com/hotels/travel/nycex-jw-marriott-essex-house-new-york/. The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. This July was horrendous. Staff was great, especially Gary who check us in. $40!!!!!!!!!!!!!!!!!!!!! more. East West Coast Girl C. said: Although the attention to detail is terrific i.e. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Ask KS12-Chicago about JW Marriott Essex House New York, Ask portlandmom12 about JW Marriott Essex House New York, Ask Sigler4267 about JW Marriott Essex House New York, Ask onobed about JW Marriott Essex House New York, Ask betterthanMichelin about JW Marriott Essex House New York. JW Signature Juice $11.00 pomegranate orange Parfait $16.00 yogurt, housemade granola Bowl of Fresh Berries $15.00 seasonal selection, mint Fresh Cut Seasonal Fruit $22.00 greek yogurt, honey Indulge Buttermilk Pancakes $23.00 whipped butter, pure maple syrup Waffle $23.00 whipped butter, seasonal berries, pure maple syrup French Toast $24.00 We still do have our Marriott platinum status. The temperature would not go above 63. Bathrooms are clean and come stocked with Aromatherapy Associates toiletries, but the design style varies between rooms. JW Marriott Essex House New York - Booking.com Lunch But service there blew me away! My wife and I wanted to attend mass our first morning there at a nearby RC church. Located 3.4 mi (5.5 km) from the airport, JW Marriott Essex House New York offers a great location, putting you within just a 10-minute walk of Central Park and Broadway. JW Marriott Essex House New York - Yelp This two-hour self-guided walking tour highlights hidden gems within the park. I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. With marathons picking up speed and popularity across the globe, were happy to call the host of one of the most popular The New York City Marathon home. Compare room types and prices from 46 providers and see 59 photos of JW Marriott Essex House New York, New York. I responded with the only need I had which was to have two beds. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. From the customer service to the set up to the, Adriana P. said: Where do I begin? Please see our partners for more details. My family enjoyed it more I loved going around few blocks shopping to Nordstrom Even is walkable, going to 5th Avenue and to the Rockefeller center and St Patricks cathedral. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Is the insurance company watching?No convenient electric outlets or USP ports on one night table.Robes and towels are old and hard. Exclusive direct offer includes a discount and free breakfast! There are similar hotels available. Bed was comfortable enough, towels were nice. laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. Location. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. Sure enough, there were bogus charges. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, and marble bathrooms. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Lobby and common areas are very nice. JW Marriott Essex House New York - Orbitz The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. 330 sq feet . At $1000/night peak rate, you could at least upgrade the shower. The location is just amazing - right across the street from the park. Location is excellent with easy access to subway and Central Park. 160 Central Park South in Central Park South, Manhattan | StreetEasy It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests.DANGEROUS: slippery shower floor and no grab-bars. The JW Marriott Essex House's premier, SOUTHGATE Bar and Restaurant is named after the iconic hotel's location on the southernmost part of Central Park. Languages spoken by staff: We are saddened to read you did not have a memorable stay and hope you give us an opportunity to turn this around during your next visit to NYC. Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: So, in summary, I would say: Extortionate, poor service, unfriendly, but great location and we loved NYC and will be back but not to the Marriott Essex House. The Grand Salon can accommodate up to 550 people for a reception or 400 . The menu is mostly American. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The location is fantastic but the rooms are small and the lounge is closed on the weekends. We had a decent view of Central Park but our windows were filthy pretty much ruining the view. The only other time I had that experience was at Ritz Carlton Cancun. JW Marriott Essex House New York - New York, NY I am so sorry to hear about your stay. I really cant say thank you enough to every staff I met here I truly highly recommend this hotel for comfort and satisfaction!!! Easy grab and go for all the guest at their Club Lounge. JW Marriott Essex House New York - Reservations.com Property Location With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. The distinctive, well-appointed hotel rooms and suites combine Art Deco touches, plush bedding, marble bathrooms, minibars, ample desks and Wi-Fi. And on the third floor, celebrity political pollsterMark Pennwas waiting by the elevator during our visit. I expected location and the building itself to be wonderful. Overall this is a nice hotel in a great location but feels like nothing special. SOUTHGATE Bar & Restaurant tempts guests with enriching views of Central Park South, delicious American dishes and locally sourced ingredients for a casual lunch or dinner in NYC. Review : JW Marriott Essex House - NYC - pointsHq Pets are welcome for a non-refundable fee; weight restrictions apply, and only one pet is allowed per room. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. Obviously, Beach Bum Holiday Rentals & Property Management, Tori M. said: I am a traveling nurse, so I often have to find housing site unseen. I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. ~Belinda B/Suburban Chicago, Nice staff and pretty decorations but the facility needs an update and the rooms have erratic temperature systems with awful noises. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. Please check our partner sites when booking to verify that details are still correct. It opens from early in the morning for breakfast -- both buffet and a la carte options available -- and closes late at night. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Arrived and checked in and was sent to a room that had someone else staying in it - awkward. Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. In Room Entertainment - 46-inch LCD TV, premium channels, and iPod dock. Fabulous hotel! fraserc907, Thank you for taking the time to let us know about your experience while staying with us. A chaise lounge was very worn with material missing on a section of the piping. Family Time Package in New York, New York | JW Marriott But jostling for a view while braving the chilly November weather is hardly the ideal way to enjoy the spectacle. Do not stay here! Real old-world charm and ambiance. I am so sorry to hear about this experience. $105 for SUV's for 24 hours. Essex House told me that I booked the room on a AAA cash rate. JW Marriott Essex House New York - Booking.com I truly apologize that you were not contacted by our team. Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). For a NYC hotel, the rooms are substantial in size! Our recently reimagined hotel rooms and family suites boast Art Deco designs, smart technology, connecting rooms and luxury amenities such as plush bedding, marble bathrooms and views of NYC. Staff does their best despite the circumstances. Central Park Restaurants | JW Marriott Essex House New York Dinner. We decided just to ignore it and proceed about our stay anyways. It features spa services, a 24-hour fitness center and rooms with custom designed furniture. Does JW Marriott Essex House New York offer any business services? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Spend your money elsewhere when staying in NYC. Our late-night menu of light snacks is designed for unwinding. The menu offers a variety of specialty crafted tastes and flavors derived from locally sourced ingredients. Which room amenities are available at JW Marriott Essex House New York? No room service. one day well be back to this stunning hotel! Located on 57th Street at Sixth Avenue, two blocks from Central Park, the hotel puts you within walking distance or a quick subway, New York City is a bucket-list destination thats packed with sights and experiences. I have shared your experience with our team. Hotel Jw Marriott Essex House New York, New York, United States Pre pandemic we traveled extensively. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . Finally our third room was acceptable but we had other problems. The rooms are nice sized with furnishings that are a bit dated. The expected nightly rate for JW Marriott Essex House New York is around $561; a price that is 51% cheaper than the city average. Bottled Water, JW Marriott Essex House - NYC. Without actually saying No, no, f*ck off, the entire hotel staff have done an exceptional job of conveying that exact message.In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished.