. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. 3. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Unfortunately, on this occasion we were unable to provide it and for this we apologise. The additional increase in your monthly fee is due to the annual indexation. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Without further options, I contacted my credit card company and they put a stop on the payment. Desposit/Retainer - $700 When you sign up for a monthly experience, you are assured that you can cancel anytime. Kind regards, And, therefore continuing the membership is not possible anymore. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Thank you again for taking the time to provide feedback. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. It is just because of the nature of my job. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Case reference number: C-6953809-Z0V3 Thanks again for everything I will be happy to recommend your services! {Name of the recipient} Hi, is anyone aware if this is still valid and if any issues occurred? Company Name: Carrie Jaffe or Accurate Assessments of San Diego Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Membership: 2.3.1. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Hi Hongxu, Hi Vladyslav, Its clear from reading your comments that the main reason for your review is that of your agreement. There are only a few participating lounges in Australia, and many are closed temporarily. Save my name, email, and website in this browser for the next time I comment. 205 0 obj
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370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Global Customer Service at Regus. If processed correctly online, we would not be able to ignore your requests. Most, if not all, companies have an internal collections department or utilize a third party. 2.3.2. I only need to book workspace occasionally - why should I register? We continue to pay every cent owing, but are delivered sub-par for what we are paying for. It was an outstanding experience at the gym. I look forward to receiving more information from you. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Not only they refuse to return my deposits they also threaten me with lawsuit Regus Online Account. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Just drop in to a location of your choice whenever you need a place to work. Questions and answers about starting, owning, and growing a small business only. A member of our team will get back to you as soon as we have the details. I believe both are correct. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! They are scammers, and incredibly dishonest. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. We appreciate your business. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Click End Membership. So I assumed the purchase transaction failed and chose a different vendor. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Stay far away from Regus folks. Hi Latasha, It goes against our guidelines to offer incentives for reviews. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. No refund/credit if less than 5 days. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. You can reach out to them by raising a query via the online account (help section). We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. If we . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. With office and coworking membership, can I keep using the same private office for consecutive days? Best wishes, Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Can I meet clients or bring a guest into a Regus business lounge? I was blessed to have the opportunity to be part of the church. Otherwise why would so many victims protest about this company? Comfortable, professional environments. + Free Sample of Insurance Cancellation letter Template. It was a nice experience with the club. In conclusion, careful when u sign with regus. Your email address will not be published. Kind regards, Prices are subject to change and will vary depending on the specifically selected products and services. She at least implied that Hannah`s use of the printer was a nuisance. I couldnt see your email address or Regus account reference in your message. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I found someone. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Don't be fooled by that. This company is intentionally misleading customers to keep them in contracts. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Please email me at Lorraine.brule@regus.com with your company name and details. Coffee/Tea - $35 per month Search for participating airport lounges and eateries here . I replied and explained that these terms were written in an intentionally deceptive and unclear way. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Platinum Plus costs about $300 more, but it really wasn't clear why. We have been complaining for almost 2 months about a heating issue at our office since we moved in. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They are requiring a TWO month retainer, which is almost $4000! Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. Hi Shannon, This place are the worst of the worst. Unrivalled workspace. We will then confirm your payment date and amount. Kind regards, She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. This company bills you for services you do not use. Regus appears unwilling to make these same accommodations. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. There is high turnover with their reception staff and they have terrible customer service. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. How easy is it to get a hold of customer service at regus? I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Regus received the letter and allowed me to cancel my agreement with them! You're going to be billed for an entire year. 2023 Trustpilot, Inc. All rights reserved. Access thousands of business lounges across the world simply turn up and get to work. Once they sell you something that will be the end of you being treated as a valued customer. 11-20 people: Full refund in case of cancellation 10 days or more in advance. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Your email address will not be published. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you.