Today all of our emails addresses would receive, but not send. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 23-04-2021 What can be done to fix this problem please? I can send & receive on my work email account using the Outlook app. I can take the same message and copy it into gmail and send from there and it gets through with no problem. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). 14-07-2019 19h32. 6h00. 'All of my contacts have it. mingoslkd, call You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Thanks for the suggestion. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 5) Set up an auto-responder message on your old email address. Apple may provide or recommend responses as a possible solution based on the information Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. 18h40. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). - We do not send parcels to PO BOX addresses. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. By posting your comment you agree to the house rules, The comments below have not been moderated, By
19h37 on
Does anyone have any other suggestions please?? My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Sadly not the same as my experience. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. 26-08-2021 Neither of these has solved my problem. 8h29. - edited When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". All other emails to other systems have no issues. You should however check that your email clients are using the correct settings as per this link. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. If that doesn't fix the problem, see the next section. 1) Set up an email address with a free service. Surely other services would similarly suffer. Sky allows former customers to keep their email account free of charge and indefinitely. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Tried on various devices with same result. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. 3) Import all of your contacts from your old account to your new one. They also sent a test email from a PC using an outlook client and that didn't come through either. Don't forget online banking, streaming services and social media accounts. on So, I did checked around it seems that smtp is not working. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. By coincidence(? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Are there really just two of us having this problem? This started suddenly about 5 or 6 weeks ago. To start viewing messages, select the forum that you want to visit from the selection below. on 16h05. For additional information, see the Global Shipping Program. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 16h34. I can send & receive the bt emails using the Samsung mail app. BT Email - best practices for postmasters and senders of email. They forecast a response within 72 hours. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. This morning I clicked on the email icon on my phone and was again asked to login. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. A forum where Apple customers help each other with their products. 26-08-2021 BT need to deal with this at a high level, NOT an individual user's account. Go back to . He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I anybody else having this problem. RobbieMac. 6) Make a list of all of the accounts and logins that are linked to your old email address. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Last Thursday, I stopped receiving email from my @btinternet.com account. What can we help with? Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. What do I have to change to make my emails send? This amount includes applicable customs duties, taxes, brokerage and other fees. 15h22, on on All postings and use of the content on this site are subject to the. We appreciate you reaching out to us about Mail. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! What does this mean? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. provided; every potential issue may involve several factors not detailed in the conversations Looking through previous posts I see this has been a regular problem. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Below is an article to help guide you through the process. Thank you, JW. 6h21. I have it in a notepad file as well if that makes it more readable. Refunds. Yesterday, I managed to contact BT via webchat. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. We have received reports that emails to btinternet.com email addresses are being blocked. Hi Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. on As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 13-07-2019 If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. While members are not getting emails, they do appear as posts on the Google Groups page. MisterW, bobpullen. After 6 mos., if selected you will be billed $10.99/mo. iPad is working ok. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Our Gmail accounts work on all our devices. It takes a while to get a reply from the Postmaster but they will respond. Will post any update that I get. 15h27, on Townman, Gandalf. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Re: Emails from btinternet.com addresses not received. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 14h08. We always endeavour to grade correctly and. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Many have had the same address since they first went online many years ago. 13h18. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 23-04-2021 14-07-2019 I installed the outlook App on my iPad and it works perfectly I'm afraid. Unfortunately, it did not work. Just one other thing that might be relevant. Any suggestions please, User profile for user: This has made me want to look a bit further and so I found the Community. So hardly time for a timeout to have occurred. I've rebooted twice and reinstalled Office 365 without success. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". This is going to need looking at by their email support team. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. on any proposed solutions on the community forums. I consistently receive this warning:whenever I try. For those that aren't arriving, things obviously get a little more involved. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I consistently receive this warning: whenever I try. Might that apply in your case too? Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. The whole ISP domain is blocked. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Thanks 09-07-2019 Delays in Emails being delivered can arise from a multitude of reasons. Though any rejection on our side should be returned back to the sender as a bounce. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Virgin Media says email accounts are only available to current customers. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 19-12-2022 I feel there is something going between Google and Apple. At my age, I just don't have the energy to set up a new email address and tell everyone.'. 25-08-2021 There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users.