//]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Im on the phone with eBay seeing what if any options I have. If the customer wants to return your item bad enough regardless of the real reason for the return. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. You don't accept returns in your policy and the buyer changed their mind about a purchase. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. document.write ("?zoneid=2"); This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. This is all true, but only for items that are REALLY Not As Described. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. In some cases, we may automatically accept a return request on your behalf. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. How do people alwats confuse this. You can see it on the listing if it qualifies. Keep in mind that some returns can remain open for up to 35 business days. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Now I just have to hope he actually sends back the keyboard instead of bricks. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. In the last two cases the buyer keeps the item and gets refunded. if (document.mmm_fo) document.write ("&mmm_fo=1"); When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Open a Disput. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Copyright 1995-2023 eBay Inc. All Rights Reserved. How to go about returning an item when a seller doesn't accept returns? Returns cannot be closed at the request of a seller. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. You can also open your Returns dashboard and select View return details from beside the case. If you're responsible for return shipping. - edited I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Who is looking out for us ? I received two return requests this evening. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. How to give a partial refund after the item is returned. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Add a message to the buyer explaining why the refund wasn't full. Most sellers don't understand this. Ebay has a 30 day money back guarantee that is available on most all items sold here. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. We'll then ask the buyer to post the item back to you within 10 business days. When a seller opts to 'not accept returns' it can be a benefit to buyers. You can't deduct the original shipping cost from any refund amount. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Here you can discuss returns with other members. When listing an item, it's important to include your returns address - opens in new window or tab. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. 04-18-2022 eBay may hold the return request open for up to 35 business days after the date the return was accepted. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Select the percent you want to deduct from the refund amount. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. See our page on, Would you like us to help with an open return request? As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. In some cases, your response options may differ. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. I just sell locally to avoid all shenanigans. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If we're asked to step in to help, we may ask the buyer to return the item to you. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. In some cases, your response options may differ. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. See Evidence of successful delivery to the authenticator below. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. You probably won't win, but if you don't call, the chance of you winning is ZERO. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. For a low value item not worth paying return shipping for some sellers will just refund in full. 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You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. Unresolved buyer returns can cause sellers . Enter a Return Merchandise Authorization number, if you use them. The seller claims the item is not compatible with his mobile device. Returns related questions? Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. So they can make it sound as the 23 days was trying to help you. But once . [CDATA[ You don't accept returns in your policy, and the buyer changed their mind about a purchase. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. This dragged out the process, caused unnecessary stress and confusion. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. '&charset='+document.characterSet : '')); document.write ("&loc=" + escape(window.location)); I'm done with Ebay. Shopping Cart Integrations ii. This is a good option for low-value items. Answer (1 of 3): Sellers are not required to accept returns. Returns not accepted is outdated online. The buyer requests a return in their My eBay and you'll be notified by email. For returns and exchanges less t You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. For most purchases, buyers are refunded to their original payment method. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Yes I understand how a snad works. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Learn more about our. '&charset='+document.charset : (document.characterSet ? If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. document.write ("?zoneid=4"); eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. I quit selling on EBay for this reason. However, sellers cannot refuse REFUNDS. var m3_u = (location.protocol=='https:'? if (!document.MAX_used) document.MAX_used = ','; You can choose whether to accept returns if a buyer changes their mind about a purchase. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. The above applies whether or not a seller accepts returns. The buyer returned the item used or damaged. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. document.write (document.charset ? If we're asked to step in and help, we may ask the buyer to return the item to you. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. What is defined as damaged, faulty or how it is described can be completely different things to different people. Accept the return:The buyer will send the item back to you for a full refund. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Choose the item above to start resolving a return. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund.