In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. I would work hard to understand the program as I am naturally someone that likes to know hows do things". If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. One . The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. I applied online. I applied online. Qantas Interview Questions & Answers | Indeed.com "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. Qantas Customer Service Agent Interview Questions | Glassdoor I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Is there an example you can cite of a time when you had to say no to a customer? Benifits outstanding. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. 401K; Hourly pay plus commission/bonus Do you use a calendar, planner, or another tool to record and view this routine? One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Contact Customer Care about Your Experience with Qantas "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. Step 7; Recieved job offer. I applied online. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Applicants must be Australian or New Zealand permanent residents. Ways to check-in for your flight including online and on your mobile. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Qantas Airways |[1^858^609^0482]| Ticket Reservation Number Will you cover the medical costs. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Step 6; Invited to do a medial. Adding an example will make your response more memorable and meaningful to the interviewer. Why were you the one who took the initiative to solve this problem? The process took 9 months. Wow! Good job! Book city tours, hop-on-hop-off buses, organised tours and more. what was the resolution?. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Darwin High School. why do you want to be a customer services? The first time you apply, you'll need to create an account with us. Have you ever had a difficult situation with a customer and how did you resolve it? Excellent! "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Use your points for flights, upgrades, hotels, or car hire. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. Earn Qantas Points on our huge range of accommodation options worldwide. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". 107 jobs. Get ready for your big adventure with our dedicated family section. Use your points for flights, upgrades, hotels, or car hire. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. Choose one of our practice interviews to help you better prepare for your upcoming interview. Great! Earning points couldnt be easier. . "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Discuss why your business would have suffered if you weren't familiar with every aspect of it. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Find departure and arrival information and view ouron time performance. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. With our interactive map it's easy to plan your next trip using money or Qantas Points. And how exactly do you prioritize? Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. I interviewed at Qantas (Sydney, NS). qantas customer service agent recruitment process Meeting as a Group. Get More Information About Our Qantas Airways Interview Questions. Remind the interviewer of how excited you are to familiarize yourself with their company. engine failure and some CTA radio work Exp. Awesome! Find out more about inflight dining, entertainment, seat maps and more. For work rights in other countries, contact the relevant authority for that country. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Upgrade your web browser for an enhanced experience. Stage 3 was a group activity. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. It's great that you have experience in this area. But go into more detail about why you would be so proud. Be the first to find this interview helpful, 1. What was your favorite team work and what did you do for it. The height requirement is between 163cm and 183cm. I got chat interview with Qantas. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. Great! I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Applicants must have obtained unlimited working rights. . The process took 3 weeks. During my three years on the job, I never had an issue with an imbalance at the end of a shift. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. describe a time you saw a staff were doing something dangerous All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Travel and partner special offers available exclusively for our members. I think they were two to three minutes each. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Be specific with your answers they want examples Connect with a local pet sitter to mind your pet while you're on holiday. In each of those roles, the key to my success was mastering the business and the products that I worked with. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. The first hour was just kind of introduce of the position and the company. How to apply. $19 to $21 Hourly. Terms and conditions apply. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Our interview questions and answers do not represent any organization, school, or company on our site. Find information on travel requirements and more. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Empathetic? Can you talk more about what a heavy rigid driver's license is and why you got one? ", "Yes, I do! Free interview details posted anonymously by Qantas interview candidates. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. A strong communicator? A poor customer experience and how did you handle 2. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Around 20 of us were arranged to seat in a area, professionally dressed. Compare and book travel insurance for your next trip. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. Would you have any issues in doing this? I found it daunting as you are receiving no feedback. It was 5 questions about customer services. Great job! It's great that you set a routine for yourself. It is just talking into the computer or phone (depending on what you use). ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". This is a strong answer. A poor customer experiences and how did you handle it. 1. After that they invited me to attend the Assessment day. Track updates on extreme weather or other major issues that may impact your flight. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Great job! Step 5; Reference checks. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". I applied online. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. An online application process followed by a request to submit a video interview with customer service related questions. Qantas Interview: Questions & Tips - Job-Applications.com I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. 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