I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. What resources do you prefer to stay on top of industry trends and changes? leader vs. follower). ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". My weakness is taking on too much and not delegating. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. I am always sure that when at home, my family gets my attention first. Deadline: October 5, 2022. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I consider myself to be a strong relationship builder and take pride in my people skills. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Healthcare is not a place for gimmicks because health is precious and irreplaceable. We had a lot of concerns with patients not showing up for appointments when expected. I am a very hard worker who is eager to become a team member with Kaiser.". Either way, be honest with the interviewer about your preferences without leaning negatively, either way. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Questions and Answers about Kaiser Permanente Interviews I was tasked with spearheading a task force. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. At Kaiser Permanente, integrity is held in the highest regard. He ended up requesting and receiving a transfer. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". If you can add in a little bit more about your education, that would round out your answer nicely. Kaiser has over 300,000 employees with a large diverse workforce. I am eager to get a great start on my career. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. At the end of the day, many role titles are fluid. "Early in my career, I was working a night shift with minimal staffing on our unit. You can consider improving this response by explaining why. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. It's professional to take a few minutes after an encounter like that and let those emotions come and go. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Also, for every month with zero sick days, a bonus was added. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Attire. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Nice work! You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. I cope with these emotions by telling myself that it's not my story, it's the patient's story. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. "My customer service skills with my patients are definitely one of my strengths. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. "I have often been complimented on my relationship-building skills. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. If you have a criminal record, you must disclose this. Why Do You Think You Are A Good Fit For This Company? ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. It sounds as though you do everything possible to ensure your patients are set up for success. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. "I would describe my personality as approachable, light-hearted, and positive. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Perhaps you have a keen eye for detail. My youngest daughter is involved in volunteering. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. The status says no longer consider for the position. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". "I have worked with diverse groups of people most of my career, including my time in college. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I even talk about what they are going through. We will see how stellar my skills are after that course! Talk to the interviewer about your emotions and if they have ever affected your productivity at work. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. I have a kind and outgoing personality. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Ben Richardson, a principal in McKinsey's London office, conducted the . ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. But I don't want you to be surprised by the information. "In my current role there is a lot of staff turnover when it comes to our management team. I understand and agree that Kaiser Permanente may verify any and all information that I provide. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Balancing empathy with honesty is key when communicating bad news. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Text Message Reminder Program This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Also, avoid telling the interviewer that you get along with everyone all the time. Then I organized and effectively communicated this information with my attending. I would also need a technologist to assist me who could adjust to my easy procedural style.". Second, I want to be the best at what I do. "I dislike working in a negative, low morale environment that is plagued with office politics. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. Your problem-solving approach is fantastic! Every day I learn something, and that's because I choose to get better. One of the toughest parts of communication can be delivering bad news to people with whom you work. There are no other roles for that position". My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. Any hiring authority should feel comfortable putting you in front of their valued customer base. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. 1 / 41. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Learn more here. Contact us here. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). It sounds like you handled this matter with utmost urgency and great customer care. I indulge in the things that make me happy on my time off. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. You are showing the interviewer that you are highly capable in either situation. I like to be on time with my schedule to ensure that our patients are assisted properly. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. 3.2 (5 reviews) Term. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. ", "The people on the frontlines of a business are vital to the success of any organization. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. This is a personal and caring approach. I like to manage my time to finish my projects on time. Find additional company focused interview questions by practicing from one of our industry sets. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I took these methods and incorporated them into our setting. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. While there was no injury, I was required to report the fall to our safety team and I did so immediately. It sounds like you have a very full personal life, with a fantastic work/life balance. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. . I work good under stressful situations, and I'm good at resolving patients' problems.". As the manager, I knew I could not let this behavior continue. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. In my current position, I am not the most persuasive person on our team, but I am highly creative. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. What is important to them is that you are cognizant of your own personal shortcomings. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. These are all excellent skills to have, and you sound very talented! ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable.