Utilities are required to offer a deferred payment plan. No disconnect for seriously ill, disabled. Consumer line: 866-380-9816 or 919-733-9277. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Certification of licensed doctor or health practitioner is required. No disconnect if customer agrees and adheres to payment plan. Customer may request an extension. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Sitemap Delay disconnect for 30 days with medical certification. DfuSe Ir Target Flipper Zero F7,q $q U Qj }j j j j !O j O j i Ej G G G G G Ii Ui ai mi yi i 'i k j 9 H %i 1i =i i . Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. How do I change my BGE service? No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. The utility must attempt to make a payment plan with the customer before termination. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Customer must negotiate a payment plan to maintain service after delay. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. The amendment is effective December 1 through March 31. With an AMI Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Protection for customers entering payment plans; special notice and links to assistance agencies. Appalachian Power reports that it is temporarily suspending all disconnections for non-payment as the COVID-19 continues to spread in our communities. There are also rules prohibiting disconnection of service for certain medical reasons. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. The phone number of your REP is located on your electric bill. Sitemap Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Billing and Financial Hardship We are proactively contacting customers ahead of resuming disconnections which were temporarily suspended beginning March 13 to help them set up payment plans and provide other options to prevent disconnections. Duke, aep thresholds. Total ban when <32. Utilities must offer payment plan suited to customer's financial situation. This online function is currently only available to residential customers. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. 62 - 1 PO . Remember User ID helps you log in without having to memorize your ID or look it up every time. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. How do you complete the tutorial on GTA 5 Online? Additional service provider fees may apply. If the elderly household is low-income and includes a minor, the protection against termination will apply. Heist said he . Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Service cannot be disconnected if customer agrees and adheres to payment plan. No disconnect during protection dates if customer agrees and adheres to payment plan. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. 21 day disconnect delay if household member is certified as seriously ill. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. The utility may not require payment of more than seven percent of the customer's monthly income. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. Need to turn off electricity at an address and close your account? Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Turn off electricity at your address and close your account. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. No disconnect for 15 days for illness certified by a physician, certification can be renewed. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Modify home service Residential customer deposits are based on the average monthly bill for that location or one-twelfth of the annual estimated total billed amount. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. No disconnect if customer is on a payment plan. All Rights Reserved. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Consumer line: 800-992-0900 Ext. Business customers, please contact us. If the elderly household is low-income and includes a minor, the protection against termination will apply. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. Customer must negotiate a payment plan before disconnect date. Consumer line: 303-894-2070 (Denver) or 800-456-0858. 30 day disconnect delay if detrimental to health, must have physician certification. Customer must negotiate a payment plan to maintain service after delay. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. Request a letter Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Douglas Sacha / Getty Images Drip Loop Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. 30 day delay and 30 day extension possible in case of life threatening condition. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. More important, we want you to find the information you care about most. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. stanford anesthesia residency sdn . Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Limit on deposits. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Delay disconnection for 20 days if the action would adversely affect the health of a household member. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Business customers, please contact us. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. Consumer line: 302-736-7500 or 800-282-8574. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . 1996-2023 American Electric Power. For your convenience, you can keep service on at both addresses while in transition. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Terminations are suspended for 55 days when people apply for federal energy assistance. Medical certification may be renewed three times in 12 months. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Disconnection is delayed for 30 days, with one renewal, if medical emergency. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. 21 day disconnect delay if household member is certified as seriously ill. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Consumer line: 800-225-7729, 608-266-2001 (Madison). Several of Arizona's energy vendors enforce moratoriums with varying criteria. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. This applies to both regulated and non-regulated energy vendors. Delay disconnect for 30 days with medical certification. All Rights Reserved. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. No disconnect if customer agrees and adheres to a payment plan. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Cookie Settings| Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. No disconnect if illness would be aggravated, need statement from doctor. No disconnection if customer agrees to and adheres to payment plan. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Jersey central power some areas in the property inside my. Consumer line: 317-232-2712 or 800-851-4268. Disconnect prohibited if customer agrees to a payment plan. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY. Customer is required to negotiate a payment plan. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. During the delay the customer is expected to agree to a payment plan. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Disconnections during protection dates are considered detrimental to the health of the customer's household and are prohibited. Cannot disconnect if payment agreement is in effect. Medical certification can be renewed once within 120 days. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. The latest reports from users having issues in Canton come from postal codes 44709. Systems must have forced-air cooling and not had a tune-up in 2021. Certification forms must be completed for each case of disconnection or reconnection. Certification of licensed doctor or health practitioner is required. Total ban when <32. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. However, if you're moving to another APCO address, use our transfer service form. Thanks for your interest in American Electric Power. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Cookie Settings| No disconnect if customer agrees and adheres to payment plan. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Utilities are required to offer a deferred payment plan. Welcome to a new day at American Electric Power. 1996-2023 American Electric Power. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. 10K - 2021. Disconnection is delayed for 30 days, with one renewal, if medical emergency. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. We hope youll browse the pages and dig deeper on topics that pique your interest. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT).