If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? MacBook then doesn't work. The setting is on a page hidden on the home version. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Changing Wireless Modeto 2 didn't fix the problem. Announcements, Guides & Community Updates. 8:32 AM Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. At the bottom is a setting for Bridging. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. First, you need to connect to the router's web management page, so that you can change the settings that you want. 4) Enter the Admin password. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. 30-09-2020 For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Just log in to. This complaint isnt resolved for me. This WAN socket can be used with either a FTTP interface or a FTTC modem. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Do I need a WiFi 6E router to use WiFi 6E products? Therefore, we can consider this issue closed. Copyright Expert Reviews Holdings Ltd 2023. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Slide the two parts of the hubs plug together until they click into place. BT Business Hubs: Help and guides for your model. Bridge mode does appear to exist on the Smart Hub. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Your broadband can be activated any time up to midnight. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Check out our other help articles. Navigate Advanced Settings > Log in > Broadband > Internet. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. - edited The lights on your hub will change to green or flashing orange as it is setting up. Re: BT smart hub - hidden bridge mode menu ? No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. BT have advised me this a fix should be out this week. Smart Setup is BT's online set-up wizard. I would still prefer to just hook my superior router . Ive got a man from BT ringing me during the week so I will report back what happens. This will open the Hub Manager. Your BT Business Hub should now be in bridge mode. It only fires up when you open a browser. How do you turn off wifi? all fixed. What? Switching Smart Setup on and off on the BT Smart Hub 2 Enter the admin password. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Go to IPv4 Configuration. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. However, some older devices are incapable of operating on both. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Fix problems or report a fault with our troubleshooter. Also problems connecting to my wireless Canon scanner printer. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. What is the difference between WiFi 6E and WiFi 6? How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. AP mode is preferred if you have a ISP modem/router that can't be bridged. Configure the modem for transparent bridge or modem only mode. Accessing the Hub Manager using a Hub 3 or Hub 5. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Therefore, we can consider this issue closed. - edited BT Smart Scan technology 9:11 AM Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. This topic has been closed for further comments. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. It means I have a redundantSonos Move which is incredibly frustrating. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The BT Home Hub 2.0 was a combined wireless router and phone. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. This should explain it. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). There are simple ways you can boost performance and get the best from your broadband. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Frame Size: 17 inch,19 inch or customer size. You'll find all your features and services in the "My Extras" section. Clearly there is both and issue with BT and the Sonos app for iPhone on this. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. How long will it take to get BT Broadband once I've ordered? Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Go to Solution. Sorry, our virus scanner detected that this file isn't safe to download. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. Look for the tab on the back of your hub. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Still having trouble with this. This will take to a status screen. BT is offering firmware updates to those affected. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Click a dropdown for your model of Hub. Forgot to mention the third solution is hard wire a speaker to create the Network. This brings up a hidden page. on To turn the lights off go to Home, Hub light control. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Insert the other end of the broadband cable into the Broadband socket on your hub. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Numerous complaints have appeared on the company's community forums over the last few months. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Then use the Orbi router in router mode. You can turn Smart Setup on or off in the Hub Manager. Find out which main phone socket you have Find out about your Openreach modem One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 The default IP address is 192.168.1.254 but you can change that here. 9:40 PM BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Wait a few moments for it to connect. Select the Link Configuration sub-tab. 10:38 AM By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Users . Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Smart hub 2 Hidden SSID I have a new hub. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. This will open the Hub manager. At the bottom is a setting for. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Download the My BT app to check your bill, test your speeds and activate your internet security products. Not sure which hub or router you're using? Web admin interface of the BT Smart Hub 2 router. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. 2) ClickWireless. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. So some transparency is needed so customers like myself know that this is a commonissue. I shouldnt have to have 5Ghz permanently switched off. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. No idea how 2.4GHz can be too slow for any video streaming. 8:37 AM. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 9:48 PM. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Navigating ones way through these conflicting accounts is not easy. I'll try and check later this week against a spare BT Business Hub 5 model. 6:38 AM Check which BT Hub you've got >, It only fires up when you open a browser. Go to My Network. The handler switched off 5ghz frequency remotely. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Links to user manuals and other documents for BT Hubs for broadband. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Ask questions and share tips with other people 24 hours a day. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Let's take a look at the legacy BT routers that are still capable of getting you online. better. If you want to exit, you'll need to do this on the login step of Smart Setup. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. (Not Business variant). After raising a complaint with BT I had yet to hear anything from BT. Were sorry for any inconvenience caused.. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. We'll send you an e-mail with instructions to reset your password. 01-10-2020 BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. No problem. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Scan the QR code to enter your hubs details automatically. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. It should appear as soon as you connect to the Hub and open a browser. The company did not reveal why the problem was occurring. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. It also has 4 Gigabit LAN ports. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. It can also be used as a VOIP phone through BT Broadband Talk. The router is now displaying hidden ssid. Can anyone shed any light on this? Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 9h23. Been running flawlessly for 2weeks now since running the system in this set up. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. BT will be rolling out an update to all devices later this month. Pretty obviously really if I look at an old BT modem. Enter the username and password for your BT Smart Hub 2 router. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This means your Hub hasn't yet registered your device as completed. - edited TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. 01-10-2020 After trying to set bridge mode and saving (the save appears to hang) I eventually. 6:41 AM. Everything now works, so again it confirm the issue is with BT. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Click a dropdown for your model of Hub. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Expert Reviews is a registered trade mark. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. My router is getting blocked despite following all the advice above and anything I could find online. Using the BT Hub Manager The router is now displaying hidden ssid. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. My speed has dropped to 40Mbps on my wifi devices. BT added that an update for all users would be available by the end of May. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. BT Smart Hub settings - make your router faster and less annoying. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. What is the difference between WiFi 6E and WiFi 6? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Smart Setup is BT's online set-up wizard. It works on my Business Hub 6, in fact it's not even hidden. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. If previous posts are correct it probably works on the Business version and not on the Residenial ones. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. - edited This is so you can learn about some of the most important features of your BT Broadband package. Connect using the QR code Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. At the bottom is a setting for Bridging. Then, for your static IP block, enter your router's address and subnet mask. Click a dropdown for your model of hub. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Make sure you keep your hub on all the time. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Ill ask my man at BT. Will give this suggestion a try. ensure Sonos all working correctly via boost with 5ghz still turned off. - edited Can Nigeria's election result be overturned? Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Enter http://192.168.1.254 into the address bar to go to the management page. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? I have raised a complaint with BT as MacBook works fine, but app does not. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. I've been following this thread ever since I had issues. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Plug the microfilter into the socket. Microfilters: Why do you need them? Enter your username or e-mail address. Thanks for the explanation. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Links to user manuals and other documents for BT Hubs for broadband. Thanks. Was quite easy to get the money credited to my account after that : ). Great. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. This will open the Wireless Settings page. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. If you turn it off, we might think there is something wrong with the line. This wasnt an option for me however as my router isnt near any of the speakers. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router.